Click http://www.nytimes.com/aponline/business/AP-Airline-Quality.html?_r=2&scp=2&sq=airlines&st=nyt&oref=slogin&oref=slogin for a summary article from the New York Times of airline customer satisfaction for 2007.  For most of us in the industry, the airlines are the weakest  and least desireable link in the travel package - unfortunately a necessary evil.