I am hopefully preaching to the choir as you have all made the decision to use a travel agent for many of your travel needs!  I REALLY APPRECIATE IT!! Virtually all of my business growth happens as a result of word-of-mouth advertising from clients like you!  It's clearly the most effective and substantial way to grow - exceptional personalized service.  Given this, here is an interesting article from a Canadian newpaper!  Please click www.canada.com/reginaleaderpost/news/travel/story.html?id=2b82f0eb-b352-469a-b0c2-a61be60896bc&p=1 !  Have a wonderful day!